Bram Jekel

At the KPN OneCRM ZM project the design office is positioned between the business/programs (demand) and the factory (supply). The main objectives of the design office is to consult the business in setting up requirements and to transform the requirements in impact analysis documents.

As the Accenture Lead in the design office team of the OneCRM project of KPN I am responsible for:
- Setting up contracts
- Report on cost and work actuals
- Report on cost and work forecast
-… Show more

At the KPN OneCRM ZM project the design office is positioned between the business/programs (demand) and the factory (supply). The main objectives of the design office is to consult the business in setting up requirements and to transform the requirements in impact analysis documents.

As the Accenture Lead in the design office team of the OneCRM project of KPN I am responsible for:
- Setting up contracts
- Report on cost and work actuals
- Report on cost and work forecast
- Status reporting to Accenture senior management
- Liaison between design office and KPN Factory
- Coordinate the estimate process
---- Document process
---- Improve process
---- Making sure that people follow guidelines
---- Introduce/discuss new estimating model
---- Maintaining estimate dashboard
- Coaching
- Supervise deliverable quality Show less

At the KPN OneCRM ZM project the design office is positioned between the business/programs (demand) and the factory (supply). The main objectives of the design office is to consult the business in setting up requirments and to transform the requirements in impact analyses.

As a member of the design office team of the OneCRM project of KPN I am responsible for:
- transferring requirements to an impact analyses
- consult the business with setting up requirements
- estimate… Show more

At the KPN OneCRM ZM project the design office is positioned between the business/programs (demand) and the factory (supply). The main objectives of the design office is to consult the business in setting up requirments and to transform the requirements in impact analyses.

As a member of the design office team of the OneCRM project of KPN I am responsible for:
- transferring requirements to an impact analyses
- consult the business with setting up requirements
- estimate detailed design and build effort
- lead large impact analyse projects Show less

Siebel application designer and business analyst responsible for converting requirements and solution designs in workable Siebel service designs and user interface designs. Focus on customer and case management.

Siebel application designer responsible for converting solution designs in workable Siebel process and functional detailed designs. Focus on order management and order validation processes.

Siebel application designer responsible for transforming uses cases in workable Siebel process and functional designs. Focus on order management and order validation processes.

Siebel business analyst responsible for:
- gather and document business requirements
- support business workshops to define the use cases
- analyze and design use cases
- document the use cases as discussed in workshops
- help to build the use cases in such a way that they respect the Siebel OOTB functionalities

As a Siebel technical architecture and service introduction specialist responsible for setting up a Siebel Technical Architecture Team. Other responsibilities were:
- Verify the availability, completeness and quality of the documents related to the Technical Architecture of Siebel.
- Document Technical Maintenance Procedures for Siebel
- Introduce and train maintenance staff in new procedures

Siebel technical architecture specialist responsible for the Siebel technical architecture and deployment of new releases.

Siebel application maintenance engineer and incident and change request coordinator. Responsibilities were:
- setup application management
- managing change requests
- make impact analysis on change requests (collect requirement, estimate hours, make a change request description)
- performance management
- deploy to other environments
- incident management
- fix incidents (configure Siebel, e-script Siebel, adjust functional designs)
- setup application management, test… Show more

Siebel application maintenance engineer and incident and change request coordinator. Responsibilities were:
- setup application management
- managing change requests
- make impact analysis on change requests (collect requirement, estimate hours, make a change request description)
- performance management
- deploy to other environments
- incident management
- fix incidents (configure Siebel, e-script Siebel, adjust functional designs)
- setup application management, test and acceptance environments Show less

Project lead responsible for implementing the webshop for Cape Comfort (a mens clothing company).

Project lead responsible for implementing the webshop for Foodfactory (the first Dutch drive-inn supermarket).